April 4, 2019
The Honest Truth about Employee Dishonesty
One in every 35 employees was apprehended for theft from their employer in 2017, according to the 30th Annual Retail Theft Survey, down from 27 in 2016. 40,286 dishonest employees were apprehended in 2017, down four percent from 2016.
While these are improvements from the previous year, employee theft continues to be a serious problem.
Employee dishonesty is the most important crime coverage for most businesses. Most basic business package policies do not include crime coverage beyond a baseline amount, so unless you already have employee dishonesty coverage, you will need to add it to your basic policy.
When adding commercial crime coverage to your package, you typically get a limit of at least $10,000 for “loss of and direct loss from damage to money, securities and property other than money and securities resulting directly from employee dishonesty.” You will also usually get a $10,000 limit for “theft, including disappearance or destruction, of money and securities,” with separate $10,000 limits applying to loss inside or outside the premises. Most policies also provide up to $10,000 in forgery coverage.
Prevent Employee Dishonesty
While insurance for employee dishonesty helps you recover from losses, employers need to implement sound risk management practices to prevent or at least control employee dishonesty.
Keep in mind that in most incidents of embezzlement (theft by a person in a position of trust), the people involved often possess the following characteristics. They:
- Are trusted and long-term employees
- Embezzle property rather than money
- Have been doing this for a long time
- Rarely take vacations or time off
- Have debt or gambling problems
- Act in collusion with outside people
With a good system of internal controls, you can reduce or eliminate opportunities for employee dishonesty in the first place.
It is critical, when hiring, to thoroughly screen and obtain background information on job candidates, to the legal extent possible. This may by difficult in certain states. At least ten states (California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Nevada, Oregon, Vermont and Washington) have laws restricting or forbidding employers from pulling credit reports, even with permission. There is also legislation pending in many other states. Check the National Conference of State Legislatures website for an update: http://www.ncsl.org/research/financial-services-and-commerce/use-of-credit-information-in-insurance-2016-legislation.aspx
In states where obtaining credit reports as well as criminal reports, workers’ comp records and other background information is legal, the federal Fair Credit Report Act (FCRA) requires employers to obtain the candidate’s written consent. You must also let them know you may reject their application on the basis of what’s in the report and you must provide notice once your decision is made, sending an “adverse action notice,” if necessary.
Providing notice not only gets you off the hook for violating any privacy rights or concerns, but candidates with something they want to keep private will take themselves out of the running. For full details on “What Employers Need to Know” about complying with the FCRA and laws enforced by the Equal Employment Opportunity Commission, visit https://www.eeoc.gov/eeoc/publications/background_checks_employers.cfm
In addition to obtaining background information, where possible, an effective employee dishonesty risk management plan will also:
- Focus on hiring only people who seem truly interested in the company’s future
- Create internal controls and supervision standards
- Require and verify countersignatures on all checks
- Require all payments be made in non-cash form
- Reconcile bank accounts monthly
- Develop written audit procedures and perform annual audits
- Be sure to include inventory audits, which are high theft targets.
Employee Dishonesty Is More Significant than You Think
There is a general perception that “theft and abuse in companies” are “isolated acts that cost an organization little,” according to Jack L. Hayes International, authors of the 30th Annual Retail Theft Survey. Many people also think “most employees are caught stealing inexpensive items such as ‘pens, pencils and paper-clips’ from their employers.” This is not true. $38,941,012 was stolen and recovered from dishonest employees in 2016, the total amount stolen is unknown.
A lot of people think embezzlement is one big score and it’s over with,” says Doug Karpp, crime and fidelity product head at Hiscox, an insurance company. But that’s not always the case. Some cases involved the theft of small amounts of money over many years, he said.
Those small amounts can really add up. The average loss for cases that continued for five years or more was $2.2 million, and for cases lasting 10 years or more the loss was $5.4 million.
For information about adding employee dishonesty coverage to your business insurance plan, please contact us.